Effective Date: Effective Thursday, May 28th, 2020 – V1.01
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS RELATING TO YOUR PURCHASES AND SUBSCRIPTIONS OF PRODUCTS AND SERVICES PROVIDED THROUGH THE WEBSITE/APP AND YOUR GENERAL USE OF THE WEBSITE/APP.
COMPANY respects your privacy and is committed to protecting personally identifiable information that you provide in connection with your use of its Mobile Apps and Services.
The COMPANY collects information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, delivery notes, and other information you choose to provide.
When you use our Services, we collect information about you in the following general categories:
i) Location Information: When you use the Services for transportation or delivery, we collect precise location data from the Mobile App. If you permit the Mobile App to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address and/or geolocation. Further, We may also collect the precise location of your device using network-based, handset-based, WI-FI based, and /or hybrid based location techniques.We request permission for our Mobile App’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our Mobile App’s collection of precise location from your device will not limit our ability to collect other trip location information or our ability to derive approximate location from your IP address and/or geolocation .
iii) Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.iv) Usage and Preference Information: We collect information about how you and others users of the Services interact with our Services, preferences expressed, and settings chosen.
v) Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
vi) Log Information: When you interact with the Services, we collect server logs, which may include information such as device IP address and/or geolocation, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
vii) Email Newsletter: When you submit your first name, last name, and email address to subscribe to the Company email newsletter, you are giving us permission to contact you via email or push notification (by SMS/text message) to share news about the Company and its associated affiliates, vendors and suppliers.
viii) Submission of feedback, bug reports, requests for help: Any information you share with the Company about your experience may be used by us for quality control and other purposes;
ix) Information regarding you and your preferences.
To subscribe to our e-mail newsletters, if any, you will need to provide your e-mail address and/or phone number. You may also be asked for other information when you subscribe.
In order to use our Services, you will need to register and create a user account ("User Account"). There may or may not be a cost to create a User Account. You may be asked to choose a user name, screen name, or member name (each, a "User Name") and password. Please do not use your real name or the real name of another person when selecting a User Name. You will also be asked to provide certain personally identifiable information and other information about yourself, such as your first and last name, date of birth, address, telephone number, and e-mail address.
Please review our restrictions on use and guidelines for user forums in the “Terms and Conditions” for the Mobile App.
You can unsubscribe from receiving commercial e-mail from the Mobile App by clicking the link contained within such e-mails sent to you. You should be aware that it is not always possible to completely remove or modify information in our databases. In addition, we may institute a policy in which user information is deleted after a certain amount of time, and therefore, your user information may no longer exist in the COMPANY's active database(s). In addition, even if you choose to unsubscribe or otherwise modify your User Account settings, the COMPANY reserves the right to contact you regarding your account and your use of this Mobile App.
You may correct your account information at any time by logging into your in-app account. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our terms, we may seek to resolve the issue before terminating your access or deleting your information.
To participate in some Services such as sweepstakes, contests and surveys ("Special Promotions"), or to make online purchases or subscriptions (such purchases or subscriptions herein referred to as "Purchases"), you will need to provide personally identifiable information, such as name, mailing address, e-mail address, phone number, and date of birth. Your information may be collected by COMPANY or by a third party, such as a co-sponsor or a vendor involved in, or providing services in connection with, a Special Promotion, or an e-commerce partner in the case of a Purchase.
If you make a Purchase or enter a sweepstakes or other Special Promotion on one of our sites or through our Services, COMPANY will collect your personally identifiable information, and you are deemed to consent to us providing your information to third parties who provide certain services such as processing of credit card transactions, customer service, promotion or sweepstakes administration, order fulfillment and/or prize delivery, as applicable. (As more fully described below in Section XII, these third parties are generally prohibited from using this information for their own marketing purposes and/or from sharing, selling, or otherwise distributing any personal data of our customers, unless you choose to opt in for such additional uses and/or disclosure by the third parties, under their respective privacy policies.). Also, by entering a sweepstakes or other Special Promotion, you are agreeing to the official rules that govern that sweepstakes or other Special Promotion, which may contain specific provisions applicable to you, including, except where prohibited by law, allowing the sponsor(s) of the promotion to use your name, voice or likeness in advertising or marketing associated with the promotion.
If you make a purchase or enter a promotion (such as a sweepstakes) in which COMPANY is participating on a third party's Mobile App (or through some other means or medium), we will collect your information from the third party only if you opt-in to receive additional communications from us, or we are required to fulfill some function in relation to your activity (e.g., to send your order or deliver a prize).
If you submit to the Mobile App a comment, photograph or other content to be published, online or offline (including on-air, in a DVD, or any other format), we may publish your name or other personally identifiable information in connection with publishing the content and you are hereby deemed to give us permission to do such.
Some COMPANY Mobile Apps and Services may ask you to submit personally identifiable information about other people. For example, if you provide us with personally identifiable information of a friend, or your friend provides personally identifiable information about you, for the purpose of receiving an e-mail from us about the Mobile App, the e-mail addresses you or your friend supply us for this purpose will not be used to send you or your friend other e-mail communications unless disclosed at the time you provide the information. A record of that transaction will be maintained as allowed and/or required by law.
Some Services may offer support and technical assistance through customer service centers via telephone, online chat, or e-mail. Whenever you communicate with customer service, you do so with the understanding that an operator may view and make changes to the information in your User Account in order to provide the assistance that you need.
As part of the registration process for some Services, you may be asked to provide information that does not personally identify you. For example, you may be asked to provide information concerning your personal preferences, purchasing habits, and the like. This information is generally optional but may be included in your User Account profile. COMPANY requests this information to understand you better and to also bring to your attention new services, programs, or offers that may be of interest to you.
A web beacon is a small graphic image that allows the party that set the web beacon to monitor and collect certain information about the viewer of the web page, web-based document or e-mail message, such as the type of browser requesting the web beacon, the IP address and/or geolocation of the computer that the web beacon is sent to and the time the web beacon was viewed. Web beacons can be very small and invisible to the user, but, in general, any electronic image viewed as part of a web page or e-mail, including HTML based content, can act as a web beacon. The COMPANY may use web beacons to count visitors to the web pages on the Mobile App or to monitor how our users navigate the Mobile App, and the COMPANY may include web beacons in e-mail messages in order to count how many messages sent were actually opened, acted upon or forwarded.
COMPANY recognizes the sensitivity of personally identifiable information concerning children and minors. COMPANY is committed to complying with all applicable laws and regulations regarding children, including the Children's Online Privacy Protection Act ("COPPA"). This site is only intended for persons 18 and over. If you are under 18 years of age, immediately discontinue use of this site and leave this Mobile App. The COMPANY will not knowingly collect, maintain, or disclose any personally identifiable information from a person under 18.
If you are a parent or guardian who has discovered that your child under the age of 18 has submitted his or her personally identifiable information without your permission or consent, COMPANY will make reasonable efforts to remove the information from its active list, at your request. To request the removal of your child's information, please send an e-mail to firstname.lastname@example.org and be sure to include in your message the same User Name and password and/or e-mail address that your child submitted.
a. Non-Personally Identifiable Information From time to time, COMPANY may use and share with third parties aggregate, non-personally identifiable user information to show general demographic and preference information among users of the COMPANY Web sites or the Mobile App. When you visit or download information from this Mobile App, our web servers may automatically collect Mobile App usage information. Mobile App usage information is non-personally identifying information that describes how our visitors use the Mobile App. It can include the number and frequency of visitors to each page and the length of their stays, browser type, referrer data that identifies the page visited prior and subsequent to visiting the Mobile App, and IP addresses and/or geolocation (see below for more information on IP addresses). COMPANY may use IP addresses and/or geolocation for a number of purposes, such as system administration, to generally determine your computer's server location, to report aggregate information to our business partners or to audit use of the Mobile App. We also may determine your screen resolution and the technology available in order to serve you the most appropriate version of a web page, e-mail or similar service.
b. Personally Identifiable Information COMPANY uses information about you to deliver the Services that you request, to keep you informed about changes affecting our Services or your account, to inform you of other Services or offers in which you might be interested, and to improve and enhance our sites and Services. If you provide COMPANY with personally identifiable information, we will take all reasonable and appropriate steps to protect it from unauthorized disclosure.
If you desire to opt out to receive marketing e-mail, SMS/text messages, or other communication from us, email us at email@example.com and inform us of such However, if you choose to opt out of marketing messages, we reserve the right to contact you regarding your account status, technical support, product information, changes to account terms, and any other matter that might affect our service to you and/or any products you purchased from us or registered with us, as applicable.
As stated above in Section V, COMPANY may also work with third parties to provide some Services on our Mobile Apps. In connection with those Services, you are deemed to consent to us sharing your information with third parties who provide services such as processing of credit card transactions, customer service, promotion administration, order fulfillment and/or prize delivery, as applicable. The Mobile App may also work with and send information to third parties you already have an account with, such as Uber, Lyft, and the like (“Independent Service Providers”). We may forward information you provide us for you to use their services and facilitate your transactions with them on your behalf. You hereby give us permission to provide the Independent Service Providers with any and all information regarding you, with the understanding that such information will be handled by the Independent Service Providers in accord to your agreements with such Independent Service Providers.
i) Provide, maintain, and improve our Services, including, for example, to provide services you request (and send related information), develop new features, provide customer support to Users, develop safety features, authenticate users, and send product updates and administrative messages;
ii) Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
iii) Send or facilitate communications (a) such as estimated times of arrival (ETAs), or (b) in connection with your use of certain features, such as referrals, invites, split fare requests, or ETA sharing;
vi) Send communications we think will be of interest to you, including information about products, services, promotions, news, and events of the Company and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries or fulfill any related awards; or
v) Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
The Services of the Mobile App include functionality that may allow you i) to request information from various third parties in order to compare their services and to use their services, ii) view information about or contact others about the services or items they wish to sell, and/or iii) to transact with others, including the Independent Service Providers. When you seek to contact others about the services or items they wish to sell, you are consenting that information about you, such as your interests, preferences, identity, payment information and contact information, will be shared with those you are seeking to contact. When you seek to transact with others, your communication will be shared with those you are seeking to transaction with, as well as your identity and contact information.
i) With third parties to provide you a service you requested through a partnership, business arrangement, or promotional offering made by a third party or us;
ii) With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
iii) With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate.
iv) With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
v) In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
vi) With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our policies, or to protect the rights, property, or safety of the Company or others;
vii) In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
viii) If we otherwise notify you and you consent to the sharing; or
ix) In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
While COMPANY takes reasonable and appropriate precautions to protect your personally identifiable information from unauthorized disclosure and to prevent possible security breaches in our Mobile Apps, Services, and customer databases, no Mobile App, Internet transmission, computer system, or wireless connection is completely secure. Consequently, COMPANY cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Your use of the COMPANY Mobile Apps and Services is at your own risk. COMPANY urges you to take steps to keep your information safe by memorizing your password or keeping it in a safe place (separate from your account information), logging out of your User Account, and closing your Web browser.
Whenever you give COMPANY sensitive or confidential information (for example, credit card numbers for Purchases), COMPANY will take commercially reasonable steps to protect the information by establishing a secure connection with your Web browser. COMPANY employs a security technology known as a secure-socket-layer ("SSL") to protect the transmission of payment information to the site.
By email: Info@mookyapp.com
Please note that information submitted to the Mobile App via a "contact us," "help" or other similar e-mail address or form will not necessarily receive a response. We will not use the information provided to these e-mail addresses or forms for marketing purposes unrelated to your request.
The Company will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.